FAQ
PAY
We offer you the following payment option:
• Paypal
SHIPMENT
For your order within Germany, shipping costs amount to €4.90 (for pure voucher shipments €1.90).
For orders outside Germany and within the EU the shipping costs are €14.90.
We send your parcels with DHL.
Of course, you also have the option of picking up your orders directly from our concept store.
(find out more about our detailed shipping and collection conditions here )
RIGHT OF RETURN, EXCHANGE, CANCELLATION
You have the option to cancel your order and return it to us at your own expense within 14 days of receipt:
Family Concept Store L. Vornbrock GmbH
Plaggenbahn 50a
46282 Dorsten
Please note the further information on the cancellation policy. You can find these here .
