Are you not completely satisfied with your order or a size is not right? What a pity! We are happy to give you the opportunity to cancel your order or parts of your order and return it to us within 14 days of receipt:

Family Concept Store L. Vornbrock GmbH
Plaggenbahn 50a
46282 Dorsten

To ensure that your return is processed quickly, please send us an email in advance with the completed cancellation form to  & tell us your order number and the items you are returning (if you like, with a reason so that we can do even better for you in the future).

Please note that you are responsible for the return shipping costs .
Alternatively, you can of course also return the goods to our concept store in Dorsten.

After receiving and checking your return, we will refund you the amount according to your payment method as quickly as possible.

You can find further information on the cancellation policy here .